EV After-Sales AI Platform

The future of EV after-sales
is already here.

From error code to resolution in 60 seconds.On WhatsApp. In any language.

Book a DemoSee the platform →

Deployed across multiple EV OEMs in India

OEM
OEM
OEM

After-sales is broken.

Here's why.

Cryptic error codes

Drivers see codes like 'Err-44' and have no idea what it means or whether it's safe to keep driving.

Helplines don't scale

Long hold times. No context. No tracking. Every call costs money and frustrates your customers.

Zero fleet visibility

No data on which errors spike where. No pattern detection. No early warning system.

One platform. Eight solutions.

Deploy the modules you need. Add more as you grow.

Error Diagnostics

55+ error codes diagnosed instantly. Self-help or towing — resolved in seconds.

Multilingual AI

11 Indian languages. Voice, text, and images. Language auto-detected.

Smart Routing

33 states, 4 zones. Right service partner routed instantly by location.

Analytics Dashboard

Real-time KPIs, error heatmaps, and geographic intelligence at a glance.

Charger Diagnostics

Monitor charging infrastructure health. Detect faults before drivers arrive.

Drivetrain Assist

Guided diagnosis for axle, differential, and drivetrain issues.

Charging Network

Route drivers to nearest compatible charging stations in real-time.

Service Management

Digital job cards, parts tracking, and complete service lifecycle management.

Voice-first. Any language.

Complex V2V conversations across Hindi, Tamil, and Marathi.
One AI platform handles it all.

EV
EV Support
online
Today
Welcome! I'm your EV service assistant. Send a voice note, error code, or describe your issue in any language.
10:30 AM
0:12
Hindi10:31 AM
Hindi detected Error Code Err-44 Motor Temperature Hot Cutback The motor is overheating due to extended driving under high load. Action Plan: 1. Pull over safely 2. Turn off ignition 3. Wait 15 min for cooldown 4. Restart at reduced speed
10:31 AM
0:05
Hindi10:35 AM
Great to hear that worked! Drive safe. Reach out anytime.
10:35 AM
Next day
0:18
Hindi9:15 AM
Battery Severe Under Temperature This error requires towing assistance. Service Partner (Gujarat) West Zone contact assigned. 24/7 Towing Hotline activated. A representative will call you shortly.
9:15 AM
0:04
Hindi10:02 AM
Wonderful! Glad we could help. Seva mein hazir!
10:02 AM
Today
Welcome! I'm your EV service assistant. Send a voice note, error code, or describe your issue in any language.
10:30 AM
0:12
Hindi10:31 AM
Hindi detected Error Code Err-44 Motor Temperature Hot Cutback The motor is overheating due to extended driving under high load. Action Plan: 1. Pull over safely 2. Turn off ignition 3. Wait 15 min for cooldown 4. Restart at reduced speed
10:31 AM
0:05
Hindi10:35 AM
Great to hear that worked! Drive safe. Reach out anytime.
10:35 AM
Next day
0:18
Hindi9:15 AM
Battery Severe Under Temperature This error requires towing assistance. Service Partner (Gujarat) West Zone contact assigned. 24/7 Towing Hotline activated. A representative will call you shortly.
9:15 AM
0:04
Hindi10:02 AM
Wonderful! Glad we could help. Seva mein hazir!
10:02 AM
Error Diagnosis
Voice-to-Voice in Hindi
EV
EV Support
online
Monday
Hi! Send a voice note describing your issue. I understand 11 Indian languages.
2:10 PM
0:15
Tamil2:11 PM
Tamil detected Charger Connection Fault The onboard charger isn't recognizing the plug. Try this: 1. Unplug and inspect the connector 2. Check for debris or moisture 3. Re-plug firmly until click 4. Try a different outlet if available
2:11 PM
0:08
Tamil2:18 PM
Still not charging? This needs hands-on inspection. Please share your location so I can connect you with your nearest service center.
2:18 PM
0:06
Tamil2:19 PM
Service Partner (Tamil Nadu) South Zone - Chennai Hub Phone & email shared. Earliest slot: Tomorrow 10 AM Shall I confirm the booking?
2:19 PM
0:03
Tamil2:20 PM
Booking confirmed for tomorrow 10 AM. Nandri!
2:20 PM
Tuesday
0:07
Tamil11:30 AM
Happy to hear it's resolved! Rate your experience anytime.
11:30 AM
Monday
Hi! Send a voice note describing your issue. I understand 11 Indian languages.
2:10 PM
0:15
Tamil2:11 PM
Tamil detected Charger Connection Fault The onboard charger isn't recognizing the plug. Try this: 1. Unplug and inspect the connector 2. Check for debris or moisture 3. Re-plug firmly until click 4. Try a different outlet if available
2:11 PM
0:08
Tamil2:18 PM
Still not charging? This needs hands-on inspection. Please share your location so I can connect you with your nearest service center.
2:18 PM
0:06
Tamil2:19 PM
Service Partner (Tamil Nadu) South Zone - Chennai Hub Phone & email shared. Earliest slot: Tomorrow 10 AM Shall I confirm the booking?
2:19 PM
0:03
Tamil2:20 PM
Booking confirmed for tomorrow 10 AM. Nandri!
2:20 PM
Tuesday
0:07
Tamil11:30 AM
Happy to hear it's resolved! Rate your experience anytime.
11:30 AM
Service Booking
Voice-to-Voice in Tamil
EV
EV Support
online
Wednesday
Send a voice note or type your issue. Available 24/7 in any language.
6:40 PM
0:22
Marathi6:41 PM
Marathi detected Transmission Noise - Abnormal Sound This is a mechanical issue requiring service center inspection. Can you send a voice recording of the noise? This helps our technician diagnose remotely.
6:41 PM
0:30
Audio6:43 PM
Audio analyzed Bearing wear pattern detected. Likely differential bearing. Severity: Medium - safe to drive under 30 km/h Recommendation: Service within 48 hours Share your state for service routing.
6:43 PM
0:04
Marathi6:44 PM
Service Partner (Maharashtra) West Zone - Pune Center Priority slot booked: Thursday 9 AM Parts pre-ordered: Differential bearing kit Towing not required - safe for short drives.
6:44 PM
0:03
Marathi6:45 PM
Dhanyavaad! We'll follow up after your service visit.
6:45 PM
Thursday
0:06
Marathi4:15 PM
Great news! Glad the repair went smoothly. Drive safe!
4:15 PM
Wednesday
Send a voice note or type your issue. Available 24/7 in any language.
6:40 PM
0:22
Marathi6:41 PM
Marathi detected Transmission Noise - Abnormal Sound This is a mechanical issue requiring service center inspection. Can you send a voice recording of the noise? This helps our technician diagnose remotely.
6:41 PM
0:30
Audio6:43 PM
Audio analyzed Bearing wear pattern detected. Likely differential bearing. Severity: Medium - safe to drive under 30 km/h Recommendation: Service within 48 hours Share your state for service routing.
6:43 PM
0:04
Marathi6:44 PM
Service Partner (Maharashtra) West Zone - Pune Center Priority slot booked: Thursday 9 AM Parts pre-ordered: Differential bearing kit Towing not required - safe for short drives.
6:44 PM
0:03
Marathi6:45 PM
Dhanyavaad! We'll follow up after your service visit.
6:45 PM
Thursday
0:06
Marathi4:15 PM
Great news! Glad the repair went smoothly. Drive safe!
4:15 PM
Audio Analysis
Voice-to-Voice in Marathi
THE ISSUE WALL

Every issue.
Detected to closed.

A live kanban board that tracks every customer complaint from the moment it arrives on WhatsApp. AI auto-triages, clusters duplicates, and routes to the right team.

AI auto-triage
Severity classified instantly from the conversation
Duplicate clustering
Same issue, 10 customers = one cluster, not 10 tickets
Six-stage lifecycle
Detected → Triaging → Action Taken → Monitoring → Resolved → Closed
Issue Wall
Detected
12
Triaging
8
Action Taken
15
Monitoring
6
Resolved
23
Closed
41
ANALYTICS DASHBOARD

See everything.
Miss nothing.

Real-time KPIs, resolution trends, error heatmaps, and query topic analysis. Know which issues are spiking, where they're happening, and how fast they're resolved.

Resolution analytics
Self-help vs tow rates, feedback loops, pending follow-ups
Query intelligence
Topic clustering, word clouds, trending issue detection
Geographic insights
Error distribution by state, zone-wise service performance
OperationsChat AnalyticsHistory
Text
Voice

Built for every EV brand.

Same platform. Custom deployment. Your brand, your data, your rules.

White-Label Ready

Deploy under your brand. Your name, your colors, your WhatsApp number.

OEM-Specific Data

Custom error codes, vehicle specs, regional contacts. Your data stays yours.

Multi-Brand Operations

Manage multiple EV brands from a single dashboard. Scale without complexity.

Already deployed across multiple EV OEMs in India

Built for scale.

Limited only by the API, not the platform.

0+
Queries Handled
and counting
0
Languages
voice & text
0
States Covered
pan-India
<0s
Avg Resolution
first response

First pilot in 7 days.

AI agents ingest your data and build your service bot.
No templates. No drag-and-drop. AI building AI.

01

Ingest

Our AI agent reads your manuals, error codes, service SOPs, and contacts. No manual data entry.

AI-powered ingestion
02

Build

A second AI agent assembles your custom service bot — knowledge base, routing logic, and voice support.

AI builds the AI
03

Connect

Plugs into your WhatsApp Business API. One number. Every language. Voice and text.

Zero integration overhead
04

Pilot

Live with real customers. Ops dashboard and issue wall from day one.

7 days to first pilot

Ready to transform

your after-sales?

Join the EV OEMs already using Xallio.

Book a DemoContact Us